http://articles.mercola.com/sites/articles/archive/2002/10/12/doctors-communication-part-two.aspxEliciting Patients' Problems and Concerns Establish eye contact at the beginning of the consultation and maintain it at reasonable intervals to show interest. Encourage patients to be exact about the sequence in which their problems occurred; ask forenCommunityServer 2008.5 SP1 (Build: 31106.3070)