Drugstores owned by Albertson's and Osco are being sued for using
deceiving marketing tactics. The customer advocacy group, the San
Diego-based Privacy Rights Clearing house (PRC), is accusing these
drug stores of sharing customer's private information such as names,
addresses and even the prescriptions they are taking. And the invasion
of privacy doesn't stop there. After they gather the information,
they use it to solicit customers both by phone and through the mail.
PRC claims pharmaceutical companies were
paying Albertson's and Osco to write letters or call customers urging
them to:
- Take their medications
- Refill their prescriptions
- Renew expired prescriptions
- Switch from generic drugs to more expensive drugs
Reports stated Albertson's was paid between $3 and $4.50 a letter
and between $12 and $15 per call made to customers.
A letter received by an Albertson's customer was obtained by the
PRC. It read: "Our records indicate your prescription for Plavix
is about to run out. You should also know that there are no refills
left on your prescription." At the bottom of the letter was
a disclaimer noting that the mailing was supported by the drug company
(not Albertson's), and that the customer could utilize the option
to be taken off the mailing list.
PRC pointed out the company was deceiving customers into believing
the letter was from Albertson's, rather than the drug company itself.
Albertson's has denied all of the charges against them and states,
"We highly value and respect the privacy of our pharmacy customers
and do not sell, nor have we ever sold, their private information."
They also plan to strongly defend themselves against allegations.
Forbes
September 9, 2004
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