When 30-year-old Vincent Ferrari tried to cancel his AOL account, the representative refused to let him do so, and CNBC has the entire conversation on tape.
After 15 minutes spent trying to reach a live person, Ferrari then spent another four minutes trying to "convince" the AOL representative to cancel his account. The last straw, Ferrari said, was when the representative asked to speak to his father.
Upon hearing of the conversation, AOL sent Ferrari an apology and said the representative no longer worked for the company.
You can view the entire frustrating conversation unfurl at the link below.