Hide this

Yet Another Reason Why AOL is EVIL and Should Never be Used

July 08, 2006 | 10,195 views

When 30-year-old Vincent Ferrari tried to cancel his AOL account, the representative refused to let him do so, and CNBC has the entire conversation on tape.

After 15 minutes spent trying to reach a live person, Ferrari then spent another four minutes trying to "convince" the AOL representative to cancel his account. The last straw, Ferrari said, was when the representative asked to speak to his father.

Upon hearing of the conversation, AOL sent Ferrari an apology and said the representative no longer worked for the company.

You can view the entire frustrating conversation unfurl at the link below. 


Dr. Mercola's Comments:

I've posted a number of stories over the years urging you to drop AOL as your primary Internet service provider, much of them related to their terrible customer service and abysmal privacy policies. If you're still hanging on to your AOL, this interesting story, accompanied by a phone transcript and a video, should make you think twice about it.

Both detail a terse exchange between a now former customer and an AOL customer service representative in which the rep burns four minutes trying to convince the 30-year-old customer to stay with AOL although he has a broadband connection and never uses the dial-up "Internet-on-training-wheels" service.

And, to add insult to injury, the AOL customer service rep asked the caller, as a last resort, if he could speak with his father. The one good thing you can say about AOL: They have been consistently EVIL over the past decade. Fortunately, I never had an account with AOL and can proudly say I have influenced many thousands to discontinue using them.

So if you are one of those unfortunate souls that still has AOL here is a suggestion on how you can avoid the above nightmare and RAPIDLY get rid of them.

How You Can Cancel AOL in Three Minutes or Less

AOL: Why would you like to cancel your account?

You: Uh, I sold my computer, and I'm not getting another one.

AOL: So...you just sold your computer, and you're not going to go online?

You: I'm also moving to Europe.

AOL: You're moving to Europe?

You: Umm, yep, that's it, I'm moving to Europe.


[+] Sources and References

Thank you! Your purchases help us support these charities and organizations.