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How to Tell Difficult Truths So People Thank You

conversation, talking, speaking the truthThere is probably something on your mind right now that you feel you need to share with someone important in your life. This truth, and whether or not you choose to share it, is actively playing a role in shaping your life.

This is why it is so important to learn to speak the truth. Yet, most people don’t want to do it in a way that hurts other people and stirs up trouble. This is not an easy task. As it says on my homepage, all truth goes through three stages:

1. First, it is ridiculed
2. Second, it is violently opposed
3. Finally, it is accepted as self-evident

But perhaps it IS possible to reach stage 3 without going through the first two.

The authors of the article linked below -- Kathlyn Hendricks, Ph.D., and Gay Hendricks, Ph.D. -- are both experts in body-mind therapies. I actually trained for a few weeks with them in California about 13 years ago and can personally testify to the usefulness of their approach, although it does require conscious commitment to apply it regularly. They have outlined a technique that will allow you to say a difficult truth in a way that will hopefully fill the receiver with gratitude.

The key to stating the truth in a way that other people will thank you for is to speak in unarguable terms -- because when you speak the unarguable, people don’t argue.

To do this, you need to reveal your inner experience and avoid placing blame. For example, saying “My stomach feels queasy” is an unarguable statement, but if you say “You make me sick to my stomach,” well that’s another story.

To reveal your “inner experience,” the Hendricks‘ say to “speak first from your three major feeling zones,” which are:
  • Zone 1: Your neck, shoulders and mid-back, and feelings of tension and anger.
  • Zone 2: Your throat and chest, and feeling sad and heavy.
  • Zone 3: Your stomach and beltline area, and feeling tense and scared.
Using the above “equation” to speak from your inner experience, here is how the authors suggest breaking up with your lover:

“For a long time I’ve been feeling sad and disappointed. I can feel it right now in my chest, and I can hear it in my voice. I don’t think I’m getting what I want in our relationship. I feel angry a lot at you, and although I feel scared about being by myself, I think I’d rather face that fear than continue to feel what I’ve been experiencing the past year.”

This statement does not place blame, and it does not open up an argument -- it simply speaks the truth.

Try out this technique the next time you want to speak the truth, and if you feel you’re getting cold feet, remember that if the truth appears to be standing in your way, you’re probably not heading in the right direction.

Sources:

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Comment on This Article Community Comments (23)
 
 
Posted On Mar 06, 2008
I have always been taught to tell people how you feel by using "I" messages, not saying you.  You can even do this in letters or email, such as I disagree with your conclusions.

Mary

 
mmc88121
Moderator User Moderator User, Joined On 11/2006
mmc88121  
 
 
 
Posted On Mar 06, 2008
This part of the original article was very interesting to me...


"The trick is to speak first from your three major feeling-zones:




  • Zone 1 is made up of your neck, shoulders and mid-back. When you’re tense in this zone it’s because you’re holding onto anger you haven’t communicated.



  • Zone 2 is your throat and chest. This zone tells you when you’re feeling sad by signaling you with constriction (“lump in the throat”) and a sense of heaviness.



  • Zone 3 is your stomach and beltline area. Tension and racy-queasy sensations (“butterflies”) tell you that you’re scared. "


 


 
Charisse
Apprentice User Apprentice User, Joined On 10/2007
Charisse  
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Reesacat
Savvy User Savvy User Joined On 1/2007
Reesacat  
 
Posted On Mar 07, 2008
Thank you, Charisse.  That is very interesting-I hadn't had time to read the article and your post encouraged me to do so.

Listening to our body is a learned skill, and this helps!

 
 
 
Posted On Mar 07, 2008
Yeah, I like the bit about the zones too,Charisse. The general topic is one worth learning. I'm afraid I do tend to shoot from the hip where possible disagreement is concerned. My other half calls me " Fire, ready ,aim ".

 
triciamc
Apprentice User Apprentice User, Joined On 1/2008
triciamc  
 
 
 
Posted On Mar 07, 2008
After watching numerous researchers bash others during their talks (and having had that happen to me myself), I learned a new technique of speaking critically.  Always begin with a complement--a genuine one (e.g. "I find your research findings very exciting.").  This effectively sets the person at ease and puts you on par with them.  It also ensures that you have the person's attention and they will consider the feedback you are about to give.  Then, you follow that with your criticism, in the way that Mary described in her post. ("I may have misunderstood, but it seems that you....but perhaps it would be better to...").  I find that speakers are far less defensive and more willing to discuss the topic when this tactic is used.  I also appreciate a lot more as a speaker myself.

 
CSR
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Islander
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Islander  
 
Posted On Mar 25, 2008

CogSci, this is similar to a technique I use when supervising staff. It's called the "positive sandwich." Start with a compliment (but a true one!) Move on to specify what areas need improvement and how that might be approached. End with another positive, supportive statement. If you are honest in all 3 areas, the listener will be more apt to be open to all you have to say.



7thgirl
Novice User Novice User Joined On 3/2008
7thgirl  
 
Posted On Mar 27, 2008

I realize the benefits of this technique in certain situations, but I am aware when it is being used with me and I immediately become annoyed.

I personally feel that it's manipulative and disingenuous.  I always get the feeling that the speaker doesn't really respect me and that that they are either unintelligent or not independent thinkers if they have to employ a tactic rather than speak from the heart.

I haven't experienced this in years, but it's interesting to hear it's called the "positive sandwich".  I've always disparagingly referred to it as the "management 101"!

Is this just me or have any of you had this reaction?


 
 
 
Posted On Mar 07, 2008
I use these same techniques when I negotiate union contracts.  While bargaining is traditionally adversarial, most people are open to resolving issues when you focus on the issues and not the personalities.

 
SpartyOn
Apprentice User Apprentice User, Joined On 6/2006
SpartyOn  
 
 
 
 
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